SWIFTCOVER SUPPORT
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If you need help please choose from the following options below

Emergency help
Make a claim
Provide proof of NCD
Get a quote
Important numbers
Emergency numbers
Car insurance
Broken down?

If you have breakdown cover with your Swiftcover car insurance and need assistance, you can visit
e-Rescue.co.uk  or call 24/7 on

0800 107 7006

For breakdown cover that's part of your Swiftcover car policy please call our breakdown team on 0800 107 7006. It's a free-phone number and we're here to take your call 24/7.

When you call, please have the following to hand:

  • Your car registration
  • Current location (please be as precise as you can)
  • A contact number for us to call you on

For UK breakdowns, we aim to have someone with you in less than 40 minutes. If you're driving elsewhere, it may take us a little longer to reach you, depending on where you are.

To report a breakdown in Europe, please call

+44 (0)1737 815 632

Home insurance
Home assistance cover

Our home assistance insurance can help cover the cost of repairs when you experience a home emergency.

0330 024 5472

If you have our Swift Made or Swift More products you can call the team on 0330 024 8085.

If you have our SwiftCover or SwiftCover Plus products you can call the team on 0330 024 5472.

The team are there to help you 24/7.

It’s helpful to have your policy number for the call.

You can also report your home emergency online in under 2 minutes. Just answer a few quick questions and AXA Assistance will take care of the rest.

Domestic helpline

If you've not taken home assistance cover and you need an emergency tradesperson you can call our domestic helpline

01737 815927

This is a referral service offered by AXA Assistance (UK) Ltd. They’ll will put you in contact with the nearest suitable tradesperson.

Any agreement entered will be between you and the tradesperson. AXA Assistance (UK) Ltd will not be responsible for any work carried out.

You'll be responsible for paying the tradesperson's fees and for agreeing the scope and quality of the work carried out.

If the incident is covered by your policy, you can register a claim in the usual way.

Make a claim

Please read Claims Conditions before calling

Car insurance
Claim notification line:
0371 984 3333
(whilst in the UK)
+44 (0) 1892 500169
(claims outside the UK)
Or for existing claims email us:
claims@swiftcover.com
Home insurance
Claim notification line:
Van insurance
Claim notification line:
0330 159 1514
Car insurance – upload your NCD

If we've asked you to send proof of no claims discount (NCD) for your car insurance, you can upload it here.

Alternatively, you can get in touch through our online contact form, and we'll get back to you.

Before sending us your proof, please check that it's:

  • Issued by your previous insurer in the UK

  • In your name as the policyholder – not as a named driver

  • Less than 24 months old (showing the date the policy ended) – the only exception is if you're in the Armed Forces, and you were working overseas

  • Earned in the UK on a private car, van (on a single vehicle policy) or motorcycle (you must be at least 22 years old for us to accept this type of proof)

  • Earned on a UK or EU license

  • Not being used on insurance for another vehicle

If your proof doesn't meet this checklist, please list that you have 0 years NCD.

Get a quote
Car insurance

Car insurance that cuts costs, not corners

  • Lifetime guarantee on repairs made by our approved repairers

  • Claims helpline for support when you need it

  • No claims discount if you've been insured for more than a year and haven't made a claim

  • Manage your car insurance policy online – make changes, check your renewal or access your documents, simply and swiftly

Retrieve a quote Get a quote
Home insurance

Pay for what you need: nothing more, nothing less.

  • Brand new replacements if contents are damaged or stolen1

  • Repairs by our approved suppliers guaranteed2

  • 24-hour emergency helpline for support day and night

  • Cover included for major risks like flooding, fire, and burst pipes

  • Manage your policy online – make changes, check your renewal and access your documents, simply and swiftly

  • Make a claim in your online account at any time

Retrieve a quote Get a quote
Van insurance

Van insurance that keeps you in control.

  • New van replacement1 and wrong fuel cover

  • Cover for sat navs, hands-free sets and music players

  • 24/7 window and windscreen repair

  • Replacement locks and keys

  • Up to £250 medical expenses for you and your passengers

Retrieve a quote Get a quote
Important phone numbers
Swiftcover Car Insurance teams

For emergency support or to report a new claim the service is available 24 hours a day, every day.

  • 0371 984 3333 (whilst in the UK)
  • +44 (0) 1892 500169 (claims outside the UK)
  • Our claims team is available Monday to Friday 8am to 8pm and Saturdays 8.30am to 5pm. Closed Sundays. Bank holiday opening times may vary.
  • Email claims@swiftcover.com (enquiries about existing claims only).

  • 0300 303 4772
    • Monday to Friday, 8am to 6pm (excludes bank holidays), Saturday 9am to 12noon
Swiftcover Home Insurance teams

  • 0330 024 8092
  • If you need to claim call us on this number, or you can report it online through your Swift Space online account.
  • We'll tell you the claims process to follow. But it's a good idea to read the claims conditions. Please read the conditions and processes before calling the claim notification line.

  • 0330 024 8076
  • You can check your schedule to see if you've selected this cover.
  • Refer to your schedule for details of your cover. Please read the Legal expenses section of your policy before you call. This starts on page 39. Quote ‘Swiftcover – Legal expenses’ when contacting the helpline for the first time.

  • 01737 815927
  • If you’ve not taken home assistance cover, you can phone the domestic emergency helpline. AXA Assistance (UK) Limited will then put you in contact with the nearest suitable tradesperson. As this is a referral service, any agreement entered will be between you and the tradesperson. AXA Assistance (UK) Limited will not accept liability for any work carried out. You’ll be responsible for paying the tradesperson’s fees and for agreeing the scope and quality of the work they will carry out to fix the problem, but if the incident is covered by your policy you may submit a claim in the usual way.

  • 0330 024 8076
  • Your legal helpline is administered by Arc Legal Assistance Limited and serviced by their panel of solicitors or agents they have authorised. The legal helpline will be able to help you on any private legal or tax problem directly affecting you. Please quote ‘Swiftcover’. Advice will not be provided about your business, trade or profession. The legal helpline is available 24 hours a day 365 days a year. The tax helpline is available between 9am and 5pm Monday to Friday (other than public holidays). The advice available from the helpline is limited o the law of the United Kingdom, the Channel Islands and the Isle of Man, except the tax helpline which is limited to the law of Great Britain and Northern Ireland.

  • 0330 024 5472
  • You can check your schedule to see if you’ve selected this cover.
  • Refer to your schedule for details of your cover. Please read the home assistance section of your policy before you call. This starts on page 34.
Swiftcover van insurance team

  • 0330 159 1514
  • Lines are open Monday to Friday 8am to 6pm, closed Saturday and Sunday. Excludes bank holidays.
Home insurance

1 Subject to a valid claim, excess applies, repair or cash may be offered. Terms and conditions apply.

2 Three years for building repairs, one year for contents repairs.

Van insurance

1If your van is stolen or damaged within six months of you buying it new and registering it, and the cost of repair exceeds the limit we've set.

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